Privacy Policy
This policy explains how SWNG AI collects, uses, protects, and shares information in connection with our platform and website.
01Overview
SWNG AI (“SWNGAI,” “we,” “us,” or “our”) is committed to protecting the privacy of our customers, their personnel, and visitors to our website. This policy describes our practices regarding information collected through the SWNGAI Manufacturing Intelligence Platform (the “Platform”) and our websites (collectively, the “Services”).
02Information We Collect
We collect the following categories of information:
- Account information — company name, contact name, and business email provided during sign up or account setup.
- Operational data — production, quality, maintenance, inventory, energy, and related data your organization connects to the Platform.
- Usage information — log data, device and browser details, and interactions with the Services.
- Cookies and similar technologies — used to operate, secure, and improve the Services.
03How We Use Information
We use information to:
- Provide, operate, maintain, and secure the Services.
- Process account requests, approvals, and authentication.
- Deliver analytics, alerts, and AI Copilot functionality.
- Communicate about updates, support, and administrative matters.
- Improve the Services and comply with legal obligations.
04Legal Bases for Processing
Where applicable law requires, we process personal information on the basis of contract performance, legitimate interests, consent, and compliance with legal obligations.
05How We Share Information
We do not sell personal information. We share information only with service providers who process data on our behalf under appropriate confidentiality and security obligations, with affiliates, and where required by law. Your operational data is processed for your organization's benefit and is not shared with other customers.
06Data Security
We apply administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest, role-based access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
07Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Operational data is retained according to your organization's configuration and contract.
08International Transfers
Information may be processed in countries other than where it was collected. Where required, we use appropriate transfer mechanisms to protect personal information.
09Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to data portability. Requests can be submitted to the contact below and will be handled in accordance with applicable law.
10Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Services or by other appropriate means.
11Contact Us
For privacy questions or requests, contact us at privacy@swngai.com.